Terms and Conditions for Delia’s Canary Catering (“DCC”)
The following conditions are applicable to all special offers promoted by DCC (an “Offer”).
DCC reserves the right to edit these terms and conditions at any time.
No offer shall be used in conjunction with any other offer or promotion
Each offer will be strictly subject to availability
The decision of the Manager is final and the Manager shall have the discretion to divert from these terms and conditions should he/she deem fit to do so.
Each Offer must be taken as stated and shall not be exchangeable for cash or any other alternative
DCC reserve the right to withdraw an Offer at any time without prior notice should in its reasonable opinion deem fit to do so.
Other Club discounts (including but not limited to Season Ticket and Member) cannot be used in conjunction with these Offers and are not applicable to DCC event bookings or Match day hospitality packages
Terms and Conditions for specific areas of Delia's Canary Catering ("DCC")
The following conditions are specific to each Offer.
When purchasing tickets online, you will be issued with an email ticket. This should be treated as any regular ticket and you will be required to present this to gain access the event.
Please check your ticket details when they arrive as some mistakes cannot be rectified at a later date.
In the unfortunate event that you may need to cancel your booking we can offer a refund if the cancellation is more than four weeks prior to the event date.
If you need to cancel within four weeks of the event date, the cost of the tickets cannot be refunded unless DCC are able to resell your tickets.
Tickets are non-transferable without prior agreement from DCC
DCC reserves the absolute right to cancel, postpone or re-arrange the time and/or date of any event due to issues arising out of or in connection with football fixtures, other sporting events taking place at Carrow Road Stadium, any unforeseen circumstances or circumstances beyond DCC’s reasonable control.
DCC reserves the absolute right to delay access to the function suite due to issues arising out of or in connection with football fixtures, other sporting events taking place at Carrow Road Stadium, any other unforeseen circumstances or any circumstances beyond DCC’s reasonable control.
In the unfortunate event of bad weather (including, but not limited to icy roads and heavy snow) DCC will not be able to provide a refund if you or any of your guests are unable to attend on the date of the event.
DCC will ensure that the event will go ahead as planned.
Drinks Pre Orders are only available as a Pre Order and will not be available on the night.
An Evening with...
Dress Code: Smart Casual
To qualify for the Season Ticket Holder & Member price you must state the season ticket number for each ticket you wish to purchase. You must bring your Season Ticket or Priority Membership card with you on the night.
Checks will be made and failure to have a valid 17/18 card will result in non-entry.
Season Ticket Holder & Member tickets are limited availability.
All seating will be allocated on a strict first-come/first-served basis.
There will be no individual table hosts.
We cannot guarantee your seating and table choice will be available, allocated places may change.
Wine included in the VIP ticket is half a 750ml bottle per person
2 burgers for £12
Offer valid for Yellows Burgers or Spicy Jalapeno Bean Burgers.
Additional toppings are extra.
Offer is subject to availability & may not be taken up in conjunction with any other offer. No cash alternative is available. Offer may be withdrawn without prior notice. The Managers decision is final & binding. Offer available between 12 - 9pm every Wednesday, excluding Norwich City home matches.
20% Discount in Yellows with Red Card Comedy and Motown Tickets
Valid ticket for these event only, for the same evening
must be presented on arrival to be elligable for discount.
Valid between 11:30 and 9pm on the last Friday of every month.
Discount is applicable of the food bill only
Not applicable to any DCC or NCFC employees
Not in conjunction with any other offer
Monthly feedback Prize draw - Win a meal for 2 in Yellows and Delia's
The voucher is valid for 6 months from the draw
The draw takes place at the beginning of the next month, and the winner will be notified by telephone
Your details will be used to inform you of future events and promotions at DCC only, unless specified otherwise
Drinks are not included within the voucher
Vouchers are for a maximum of £30 in Yellows
Vouchers are for a maximum of £71.50 in Delia's
Vouchers are not valid on Mothering Sunday, Valentines or throughout December
Yellows and Delia's Birthday Club
Email print out to be exchanged for one complimentary bottle of house wine per party.
Offer is only valid with a minimum spend of £15 or more on food in one transaction.
Not to be used in conjunction with any other promotional offer, meal deal or set menu. One Voucher per booking.
No cash alternative.
Offer subject to availability.
The manager's decision is final.
We reserve the right to see proof of identification and/or date of birth to validate this voucher.
Offer valid until the last day of the birthday month.
Priority membership offers
This includes the Standard DCC terms above and the following for each offer:
Delia’s Restaurant and Bar
For bookings in Delia’s Restaurant and Bar of 6 or more and all Bookings throughout the month of December a £10 non-refundable deposit is required per person. This deposit is non-refundable and therefore in the event that numbers reduce at a later date this cannot be used against the final balance on the night.
Deposits are non-transferable without prior agreement from DCC.
Delia’s Canary Catering (“DCC”) is a trading name of Norwich City Football Club Plc.
These terms and conditions govern the purchase of tickets for a Christmas Party Night operated by DCC
1. Provisional bookings
a. Provisional bookings will be held for a maximum of 14 days. After this time if the deposit has not been paid the booking will automatically be released.
2. Deposit payment
a. No booking is secure until a £10 per person deposit has been made. No Multiple cheques accepted.
3. Final balance payment
a. The final balance payment must be received no later than six (6) weeks prior to the date of the Christmas Party Night.
b. If the final balance payment has not been received by one (1) week prior to the date that the final balance is due, then one reminder will be made by DCC. If DCC has not received final balance payment by the due date, DCC reserves the right to cancel the booking and retain the deposit payment.
a. Deposit payments are non-refundable.
b. In the event of a cancellation made after a final balance payment has been made, DCC will offer a refund of all sums paid by the customer less the non- refundable deposit if the cancellation is notified in writing to DCC more than 6 weeks prior to the event date.
c. In the event of a cancellation made within six weeks of the event date, DCC will offer no refunds unless DCC is able to re-sell the ticket(s) and the event is otherwise sold out (in which case DCC will refund all sums paid by the customer less the non-refundable deposit).
d. Tickets are non-transferable without prior agreement from DCC.
e. DCC reserves the absolute right to cancel, postpone or re-arrange the time and/or date of any Christmas Party Night due to issues arising out of or in connection with football fixtures, other events taking place at Carrow Road Stadium, any unforeseen circumstances or circumstances beyond DCC’s reasonable control. Only in the event that DCC cancels a booking (without offering a postponed or re-arranged date) shall a refund be provided.
f. DCC reserves the absolute right to delay access to the function suite where the Christmas Party Night is to be held due to issues arising out of or in connection with football fixtures, other events taking place at Carrow Road Stadium, any other unforeseen circumstances or any circumstances beyond DCC’s reasonable control.
g. In the unfortunate event of bad weather (including, but not limited to icy roads and heavy snow) DCC will not be able to provide a refund if you or any of your guests are unable to attend on the date of the Christmas Party Night. DCC will use reasonable endeavours to ensure that the event will go ahead as planned.
5. Seating Plan
a. All Christmas Party Nights seating will be on tables of approximately ten guests. To guarantee a private table a minimum party of ten guests is required.
6. Age restrictions and behaviour
a. All Christmas Party Nights are strictly over 18’s only. DCC reserves the right to remove any guests from the premises if their behaviour is deemed inappropriate.
7. Dietary requirements
a. Any allergies or specific dietary requirements (whether medical, cultural or otherwise) will only be catered for if you notify DCC of such requirements along with the names of those guests for whom they are required at least fourteen days prior to the date of the Christmas Party Night.
8. Wine Pre-Orders
a. All pre orders need to be returned and paid for one week before the event date. Pre orders received after this date may not be processed. A wine station is available on the evening.
a. DCC reserves the right to control noise levels of any entertainment put on at Christmas Party Nights whether organised by DCC or otherwise.
10. The Premises
a. Due to the nature of DCC’s business and the potential need for intermittent building work, construction or renovation, DCC is unable to guarantee the state and appearance of the premises on a specific date.
11. Dress Code
a. At Classic Christmas Party Nights a smart standard of dress is required. Smart jeans may be worn, however, we kindly request that you do not wear trainers. DCC reserves the right to refuse admission if guests do not comply with the dress code.
b. At the Wild West Nights casual dress or “fancy dress” is acceptable.
12. Liability of DCC
a. Except in respect of death or personal injury resulting from any negligence of DCC, neither DCC nor any of its officers, employees or agents shall be responsible for (whether in tort, contract or otherwise):
any loss, damage or injury to you and/or to any property belonging to you in or upon or around the Stadium or any car park, resulting from any cause whatsoever;
for any loss of profit, loss of use, loss of opportunity or any indirect, economic or consequential losses whatsoever; and/or
any losses arising from any cancellation, postponement or rearrangement of a Christmas Party Night including but not being limited to any indirect or consequential loss or damage, loss of enjoyment or travel/accommodation costs.
13. Your Liability
a. You will be liable for any loss or damage to our property (including items hired by us) or injury to any person (including our staff) arising from your conduct at a Christmas Party Night.
14. Force Majeure
a. DCC cannot accept any liability where performance of its contractual obligations is prevented or affected by any matters beyond its reasonable control, including, but not limited to acts of God, accident, strike or other labour dispute, fire, lightning, flood, explosion, theft, malicious mischief, riot, act of terrorism or war, civil commotion or adverse weather conditions.
a. Any complaint must be made promptly and in any event, must be received by DCC in writing within seven days of the date that the Christmas Party Night in question took place.
16. Governing Law
a. This Contract shall be governed and construed in accordance with English law and any dispute arising out of or in connection with it shall be subject to the jurisdiction of the courts of England and Wales.
17. Delia’s Canary Catering
a. Delia’s Canary Catering is a trading name of Norwich City Football Club Plc (company number 154044) whose registered office is at Carrow Road, Norwich, NR1 1JE.